Shipping policy

Thank you for choosing to shop with us! We aim to provide you with the best possible shopping experience, including a smooth and hassle-free shipping process. Please take a moment to review our shipping policy before making a purchase. When approving purchase you are also agreeing to our policies and terms and conditions.

1. Shipping Methods:

We offer fast and reliable shipping options to ensure that your order reaches you in a timely manner. The available shipping methods will be displayed during the checkout process, allowing you to choose the one that suits your needs best. We use UPS as our logistics carrier. 

2. Processing Time:

Once your order has been placed and payment has been processed by the banking institution, we will begin custom building your order. Our dedicated team works diligently to ensure that your items are prepared and packaged with care. Please allow 10-14 business days for order processing before shipment.

3. Shipping Time:

Shipping time refers to the estimated time it takes for your package to reach its destination after it has been shipped. The actual shipping time may vary depending on factors such as the shipping method chosen, your location, and any unforeseen circumstances that may arise during transit. The Chronos Project is not responsible for any shipping delays, loss of package, stolen packages, or damaged packages once UPS takes possession. Please follow up with your local UPS facility to address any issues or insurance claims.

4. Shipping Costs:

Shipping costs are calculated based on the weight, dimensions, and destination of your order. Please note that additional customs fees or import duties may apply to international orders and are the responsibility of the customer.

5. Tracking Information:

Once your order has been shipped, you will receive a confirmation email containing a tracking number. This tracking number allows you to monitor the progress of your shipment and estimate its arrival time.

6. Delivery Issues:

The Chronos Project is not responsible for any incorrect shipping addresses including but not limited to; missing apartment number, wrong street number, etc. While we strive to ensure that your order is delivered in a timely manner, please understand that unforeseen circumstances can sometimes cause delays that are beyond our control. If you encounter any issues with your delivery, please don't hesitate to reach out to our customer support team at projectchronoshelp@gmail.com. We will do our best to assist you and resolve the situation as quickly as possible.